Privacy Policy

Last updated: August 23, 2026

BongMood ("BongMood," "we," "us," or "our") operates this online store and website. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, make a purchase, create or use an account, subscribe to marketing communications, submit a review, contact us, or otherwise interact with our services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with BongMood, we may collect the following categories of personal information:

Information You Provide to Us

This may include:

• Your name

• Email address

• Billing address

• Shipping address

• Phone number

• Information you provide when placing an order

• Information you provide when contacting customer support

• Information you provide when creating or using a customer account

• Product reviews, feedback, photos, or other content you choose to submit to us

• Marketing preferences and communication preferences

Payment and Transaction Information

When you make a purchase, payment-related information is processed through our payment providers and the Shopify platform. We may receive information related to your transaction, such as the products purchased, transaction amount, payment confirmation, and other information necessary to process and manage your order.

Device and Website Usage Information

When you visit our website, we and our service providers may automatically collect certain information about your device and your use of the website, including:

• IP address

• Browser type

• Device type

• Operating system

• Approximate location based on your IP address

• Pages viewed and products viewed

• Links or features you interact with

• Referring websites or sources

• Information collected through cookies and similar technologies

2. How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, contact us, create an account, subscribe to emails, submit a review, or otherwise interact with us.

• Automatically when you browse or use our website through cookies and similar technologies.

• From Shopify and other service providers that help us operate our store and provide services to you.

• From third-party services or platforms when you interact with BongMood through social media or other linked services, where applicable.

3. How We Use Your Personal Information

We may use your personal information to:

• Process and fulfill your orders.

• Process payments and prevent fraudulent transactions.

• Arrange manufacturing, fulfillment, and shipping of your purchases.

• Provide customer service and respond to your questions or requests.

• Create, manage, and support customer accounts and login features where available.

• Send order confirmations, shipping updates, and other service-related communications.

• Send promotional emails, discounts, product announcements, newsletters, and other marketing communications when permitted by applicable law.

• Improve our website, products, services, and customer experience.

• Understand how visitors use our website and measure website performance.

• Display or manage customer reviews, feedback, or other content that you voluntarily submit.

• Protect the security and integrity of our website and business.

• Detect, prevent, and investigate fraud, misuse, security incidents, or other unlawful activity.

• Comply with applicable legal obligations and enforce our policies.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email. Even if you opt out of marketing emails, we may still send you non-promotional communications related to your orders, account, customer service requests, or other transactions.

4. How We Share Personal Information

We may share personal information when necessary to operate our business and provide our services.

Shopify and Payment Providers

Our store is powered by Shopify. Shopify and payment service providers may process personal information as necessary to operate the website, process transactions, provide checkout and customer account features, and support related services.

Depending on the services you use, you may also interact with Shopify consumer services, such as Shop, Shop Pay, or related customer account features. Shopify's handling of personal information is subject to its applicable privacy policies.

You can learn more about how Shopify handles consumer personal information in Shopify's Privacy Policy:

https://www.shopify.com/legal/privacy

Print-on-Demand and Fulfillment Providers

Because many of our products are produced after an order is placed, we may share the information necessary to manufacture, fulfill, and deliver your order with our print-on-demand providers, fulfillment providers, and shipping partners.

This information may include your:

• Name

• Shipping address

• Contact information, where necessary

• Order details

• Product and customization information, where applicable

These providers may use the information only as necessary to provide their services, subject to their own applicable privacy practices and contractual obligations.

Other Service Providers

We may also share personal information with service providers that help us operate our business, such as providers of:

• Website hosting and ecommerce services

• Payment processing

• Shipping and delivery

• Customer support

• Email and marketing services

• Website analytics and performance measurement

• Fraud prevention and security services

Legal and Business Reasons

We may disclose personal information when we reasonably believe disclosure is necessary to:

• Comply with applicable laws, regulations, legal processes, or government requests.

• Protect the rights, property, security, or safety of BongMood, our customers, or others.

• Investigate or prevent fraud, security issues, or unlawful activity.

• Enforce our policies or agreements.

• Respond to a business transaction, such as a merger, acquisition, financing, reorganization, or sale of assets, if applicable.

We do not sell your personal information for money. However, certain data-sharing or advertising activities may be considered a "sale," "sharing," or processing for targeted advertising under applicable privacy laws.

5. Email Marketing

If you subscribe to our email list, make a purchase, or otherwise provide your email address where permitted, we may send you:

• Promotional offers

• Discount codes

• Product announcements

• News and updates

• Marketing communications related to BongMood

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email.

We do not currently offer SMS marketing. If we introduce SMS marketing in the future, we may update this Privacy Policy and provide any notices or obtain any consent required by applicable law.

6. Cookies and Similar Technologies

BongMood, Shopify, and certain service providers may use cookies and similar technologies to operate and improve our website.

These technologies may be used for purposes such as:

• Keeping the website functioning properly.

• Remembering your preferences or login information.

• Maintaining shopping cart and checkout functionality.

• Understanding how visitors interact with our website.

• Measuring website performance.

• Supporting analytics and other features that we may use now or in the future.

• Supporting advertising or marketing activities, where applicable.

You may be able to control certain cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Where required or appropriate, we may provide additional cookie notices, consent tools, preference controls, or opt-out options.

7. Analytics and Advertising

We may use analytics tools to understand how visitors use our website and to improve our products, services, and customer experience.

We may also introduce advertising, marketing, analytics, or tracking technologies in the future. If we use third-party advertising or analytics services, those providers may collect information about your interactions with our website in accordance with applicable law and their privacy practices.

Where required, we will provide appropriate notices, consent options, or opt-out mechanisms.

8. Customer Accounts and Shop

Our store may offer customer account and login features through Shopify and related Shopify services. Depending on the features available to you, you may be able to use Shopify-supported account, Shop, or other related services.

When you use these features, information necessary to authenticate your account and provide the relevant service may be processed by Shopify and other applicable service providers.

9. Reviews and Customer Content

BongMood may offer customers the opportunity to submit reviews, feedback, photographs, testimonials, or other content.

If you voluntarily submit content to us, we may use, display, publish, or share that content in connection with our products, website, marketing, or services, subject to applicable law and any permissions or terms presented when the content is submitted.

Please do not submit sensitive personal information in public reviews or other content that you do not want to be displayed or shared.

10. Social Media

BongMood may maintain pages or profiles on social media platforms such as Instagram and Facebook.

If you interact with us through social media, the information you provide may be subject to both this Privacy Policy and the privacy policies of the applicable social media platform.

We may receive information that you voluntarily provide through those platforms, such as comments, messages, reactions, or other interactions.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our products and services.

• Process and fulfill orders.

• Maintain appropriate business and transaction records.

• Respond to customer requests and resolve disputes.

• Comply with legal, tax, accounting, or regulatory obligations.

• Protect our business and enforce our agreements.

The length of time we retain information may vary depending on the type of information and the purpose for which it was collected.

12. Security

We take reasonable measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

13. Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate personal information.

• Request deletion of certain personal information.

• Request a copy of certain personal information.

• Opt out of certain uses of personal information, including certain targeted advertising or data-sharing activities where applicable.

• Withdraw consent where processing is based on your consent.

To make a privacy-related request, please contact us at:

bongmoodcare@gmail.com

We may need to verify your identity before responding to certain requests. Your rights may also be subject to limitations or exceptions under applicable law.

If we provide a separate privacy or data-sharing opt-out mechanism on our website, you may also use that mechanism where applicable.

14. Global Privacy Control

Where required by applicable law, we may recognize legally valid opt-out preference signals, such as Global Privacy Control, for the browser or device from which the signal is sent.

The effect and scope of such signals may depend on applicable law, browser settings, and the technologies used on our website.

15. Children's Privacy

BongMood is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information in violation of applicable law, please contact us at bongmoodcare@gmail.com, and we will take appropriate steps to review and address the request.

16. International Data Processing

BongMood currently sells and ships products to customers in the United States.

However, some of our service providers, including ecommerce, payment, technology, fulfillment, and other service providers, may process or store information in locations outside the state or country where you live.

If we expand our sales to other countries in the future, we may update this Privacy Policy and our privacy practices as appropriate.

17. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or other online services.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review the privacy policies of those third parties before providing them with personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements, or privacy practices.

When we make changes, we will post the updated Privacy Policy on our website and revise the "Last updated" date at the top of this page.

19. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you would like to exercise an applicable privacy right, please contact us at:

BongMood
Email: connect@bongmood.com