Return & Refund Policy

Last updated: 08-23-2026

Thank you for shopping with BongMood. Our products are made especially for you after you place an order. Because our products are produced on demand and may include custom designs, we have a limited return and refund policy.

1. Returns and Exchanges

Because each product is made to order, we generally do not accept returns or exchanges for:

• Buyer's remorse

• Incorrect size selected by the customer

• Change of mind

• Personal preference

• Ordering the wrong item, color, or size

• Incorrect shipping address provided by the customer

We encourage customers to carefully review product descriptions, size charts, colors, and order details before completing their purchase.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged

• Defective

• Incorrectly printed

• Different from the item you ordered

• Missing from your order due to a fulfillment error

Please contact us within 7 days of receiving your order.

To help us review the issue, please include:

• Your order number

• A clear description of the problem

• Clear photos showing the issue

Please send your request to:

Email: connect@bongmood.com

We will review your claim and work with our fulfillment provider to determine the appropriate resolution.

Depending on the situation, we may offer:

• A replacement item at no additional cost

• A refund

• Another appropriate resolution

3. Do Not Return Items Without Contacting Us

Please do not send your product back without contacting us first.

Because our products are fulfilled by third-party print-on-demand partners, unauthorized returns can not be accepted and will not be eligible for a refund.

If a return is required, we will provide instructions.

4. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided and the order has already been shipped, we may not be able to offer a replacement or refund.

If you notice an address error, please contact us as soon as possible. We will do our best to update the address if the order has not yet entered production or shipping.

5. Lost or Undelivered Packages

If your order appears to be lost or has not been delivered, please contact us at bongmoodcare@gmail.com.

We will review the situation and, when appropriate, work with the shipping carrier and our fulfillment provider to investigate the issue.

Please note that we are not responsible for delivery delays caused by circumstances outside our control, including carrier delays, customs processing, weather conditions, or other unforeseen events.

6. Refund Processing

If a refund is approved, it will be issued to the original payment method used for the purchase.

Processing times may vary depending on your payment provider or financial institution.

7. Order Cancellations or Changes

Because orders may enter production shortly after they are placed, cancellation or modification requests must be submitted as soon as possible.

Once an order has entered production, we may not be able to cancel or modify it.

8. Contact Us

If you have any questions about your order or this Return & Refund Policy, please contact us:

BongMood
Email: connect@bongmood.com

We are committed to helping resolve legitimate issues with your order and ensuring you have a positive shopping experience.